Customer Care

Thank you for your interest in Bio-Rep® products. For a quick answer to many of your questions, please check out our FAQ sections below. If you don't find the answer to your question, please contact us in one of the following ways:

PHONE
Bio-Rep Customer Service
1-855-5BIO-REP
Mon-Fri; 9AM-5PM (PST)
MAIL
Bio-Rep Animal Health
23659 Via del Rio
Yorba Linda, CA 92887 USA
Boneo Customer Care

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Satisfaction Guaranteed

Your satisfaction is of utmost important to us; that’s why we have a Bio-Rep® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed. All returns must be made within 30 days of you receiving the product.*

Please send an email with your name, order number, and reason for return to connect@biorepnetwork.com or contact a representative in our sales department at 1 (855) 5BIO-REP. Products should be sent our facility at the following address:

Bio-Rep Network, Inc.
23659 Via del Rio
Yorba Linda, CA 92887
 

*The Bio-Rep® Satisfaction Guarantee is only applicable to online orders directly placed through the following company-owned websites: www.boneocanine.com, shop.bio-rep.com, boneo.bio-rep.com. It is not valid on orders placed through our retail or e-commerce partners. If you purchased Boneo Canine® through one of our retail or e-commerce partners, please contact them directly for their return policies.  

Boneo Satisfaction Guaranteed

Your satisfaction is of utmost important to us; that’s why we have a Bio-Rep® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed. All returns must be made within 30 days of you receiving the product.*

Please send an email with your name, order number, and reason for return to connect@biorepnetwork.com or call us at 1 (855) 5BIO-REP. Products should be sent our facility at the following address:

Bio-Rep Network, Inc.
23659 Via del Rio
Yorba Linda, CA 92887

*The Bio-Rep® Satisfaction Guarantee is only applicable to online orders directly placed through the following company-owned websites: www.boneocanine.com, shop.bio-rep.com, boneo.bio-rep.com. It is not valid on orders placed through our retail or e-commerce partners. If you purchased Boneo Canine® through one of our retail or e-commerce partners, please contact them directly for their return policies.  

International Customers

NEO-K9 International

Boneo Canine® is available internationally under the name Neo-K9+®. It is the same powerful bone and joint health formula. Neo-K9+® is sold via various veterinary distributors in Europe and Asia. To learn how you buy Neo-K9+® as an international consumer, or sell Neo-K9+® as an international veterinarian or retailer, please contact us at connect@biorepnetwork.com. We would be happy to help you!

FAQs

1. What dogs can benefit from a product like Boneo Canine®?

Boneo Canine® is safe and effective for dogs of all ages, sizes and breeds. This bone and joint health supplement is great for puppies who need some extra support during their awkward growing phases (particularly large breeds), small or teacup-size dogs who can benefit from strengthening their fragile bones and joints, agility or working dogs who experience aches and pains from over-exertion, and senior dogs who need extra bone and joint support for a good quality of life. It is also a great option to help support dogs after an orthopedic procedure or broken-bone/fracture (under the recommendation and supervision of a licensed veterinarian).

2. What makes Boneo Canine® different from other dog supplements on the market?

A vast majority of traditional health supplements for dogs are based on glucosamine, chondroitin, and/or MSM. While these ingredients do provide some benefits, these benefits are limited to joint health (primarily lubrication and mobility). Boneo Canine® is different, this all natural glucosamine alternative supplement is actually a lactoferrin-based formulation that is backed by six US patents. Unlike the joint only supplements out there, this powerful formula actually provides support to BOTH the joints AND the bones. In other words, a unique ALL-IN-ONE product that targets the health of your dog's ENTIRE skeletal system!

These multi-functional benefits are possible because of Neo-PORTIN® technology, a patented protein-based complex that promotes bone remodeling and turnover, as well as collagen synthesis and joint comfort. Neo-PORTIN® Complex has also been shown to enhance the absorption of nutrients, particularly metal-based minerals, so it can help with addressing safety and toxicity concerns that many dog-owners are concerned about with traditional supplements. You will not find Neo-PORTIN® Complex in any other dog bone and joint health supplement on the market.

3. Does Boneo Canine® contain glucosamine?

No, Boneo Canine® does not contain glucosamine, chondroitin or MSM. As a result, you can use it as a glucosamine-alternative (if you dog has sensitivities to glucosamine or does not respond well to it). It can also safely be used in conjunction with a glucosamine, chondroitin or MSM supplement.

4. Where is Boneo Canine® manufactured?

Our line of products is manufactured (tableted, bottled, labelled and stored) entirely in the United States at FDA-inspected manufacturing and packing facilities. We do, however, source our ingredients from premium suppliers around the world.

Quality and efficacy is of utmost importance to us. The decision to use a supplier is dependent on which supplier is known in the industry to offer the best quality product. For example, the Ribonuclease-Enriched Lactoferrin (a lactose-free milk protein) we use in our patented Neo-PORTIN® Complex is sourced from a leading dairy farms in Europe and US. Regardless of the source or reputation of a supplier, we also take the additional step of subjecting each and every one of our ingredients to independent third-party testing (for quality and purity) at a US-based certified laboratory prior to using it in our formulation.

5. If I give my dog Boneo Canine®, do I still need to give a glucosamine, chondroitin or other supplement?

While no interaction or safety issues are raised by adding Boneo Canine® to your dog's existing joint regimen, Boneo Canine® is designed as an ALL-IN-ONE supplement that supports BOTH the joints (collagen synthesis, lubrication, mobility, and comfort) as well as the bones (turnover, tissue formation, etc). It also has a variety of nutrients, like vitamin D3, bone minerals, like calcium, and antioxidants, like selenium for multi-functional support for all aspects of your dog's bone and joint health. Thus, it is not necessary to take any additional joint supplement above and beyond Boneo Canine®. In fact, Boneo Canine® is often recommended as an all-in-one product that can be taken safely by dogs that have glucosamine sensitivities. If you still have questions, you should always follow the recommendations of your veterinarian.

6. Can't I just give my dog a calcium supplement for dogs?

Boneo Canine® is a better alternative to a standard calcium/phosphorus supplement for dogs because it provides comprehensive support to all aspects of your dog's skeletal system- from the bones to the joints. Calcium is an important nutrient and needed to ensure good health, facilitate proper bone development, and prevent health complications in dogs. Calcium is usually found in canned and bagged dog food, but when dogs require extra support for their bones, or when they develop any type of bone density problem or calcium deficiency, additional calcium is often recommended as a supplement. In the case where a supplement is used, balance is extremely important. Excessive or inadequate amounts of calcium and phosphorous can cause health problems in dogs.

While standard calcium/phosphorus supplements for dogs may provide benefit to a dog's bone health, they also have certain limitations. These products do not address joint health and often contain upwards of 600 mg of calcium in each daily serving. Boneo Canine®, on the other hand, offers complete support for the entire skeletal system (bones AND joints), contains only 100 mg of calcium (which is more easily absorbed because of Neo-PORTIN® Complex), contains adequate amounts of other important bone minerals, and has exclusive Ribonuclease-enriched Lactoferrin (R-ELF) technology which promotes bone turnover, leaving your dog with a healthy skeletal system from the inside out.

7. How long will it take to see results?

While individual results vary, you should see positive results from Boneo Canine® within 30 days. Also, if for any reason you are not satisfied with your purchase, this product is backed by the Bio-Rep Satisfaction Guarantee!

8. What exactly is Neo-PORTIN® Complex?

Neo-PORTIN® Complex is a proprietary blend of Ribonuclease-Enriched Lactoferrin (R-ELF), Co-Enzyme Q-10, and β-Glucan. Clinical data has shown that the all natural ingredients in Neo-PORTIN® Complex help promote new bone turnover, help control the inflammatory response, support collagen synthesis, and increase absorption of bone-specific nutrients (bioavailability). Neo-PORTIN® Complex is a one of a kind blend that can safely and naturally support both the bones and joints - a key feature that you will not find in any other supplement. This technology is so innovative that it has earned the protection of six US patents.

9. I've never heard of Lactoferrin before. What is it?

Lactoferrin is an all-natural glycoprotein that is found in breast milk, tears and other body fluids of mammals. Best known as an iron-binding protein, lactoferrin is a multi-functional protein that has been extensively studied for its immune-friendly properties, as well as its role in regulating the gastrointestinal system and promoting skeletal health. Lactoferrin is currently used as a food additive in a number of products including infant formula, human bone health supplements, digestive health supplements, and products intended for sports nutrition.

10. Is Lactoferrin safe for my dog?

Milk-Derived Lactoferrin has been recognized as GRAS (Generally Recognized as Safe) by the U.S. Food and Drug Administration [21 CFR.170.36(f)]. It is an all-natural protein that already exists in the bodies of most mammals, including dogs. At Bio-Rep, we’ve taken further steps to ensure your dog’s health and safety. We source our lactoferrin only from disease-free cow’s milk in Europe and US and ensure that it has undergone a strict purification process. Furthermore, you can rest assured that our lactoferrin is completely lactose-free and safe for dogs with dairy sensitivities.

11. Is this product safe for pregnant dogs?

While we’ve taken every reasonable precaution to ensure that Boneo Canine® is a safe and premium quality product, safe use in pregnant animals has not been tested nor proven with this product. While we have not ever received any reports of adverse events associated with this product, we always recommend that you please follow your veterinarian’s advice on whether this product is right for your pregnant dog.

12. Can I give Boneo Canine® to my other animals?

The Boneo Canine® line has been designed specially for dogs (particularly with dosages of nutrients) and is recommended for use in dogs only. Bio-Rep® is currently in the process of creating separate formulations for use in cats and horses, respectively. We anticipate launching Boneo Feline™ and BONEO Equine™ soon.

13. My dog is finicky about taking supplements. How will I get him to take Boneo Canine®?

At Bio-Rep®, we understand that dogs care about flavor so we've addressed this problem. Your dog will think Boneo Canine® is treat! Each chewable tablet contains all natural liver powder, sunflower lecithin, and natural sausage flavoring designed for increased palatability in dogs. If your dog does happen to be one of the picky few who won't gobble it up, it is also a chewable tablet that is easily broken up to be mixed into your dog's regular food and can be hidden in a pill pocket or piece of meat.

14. How do I know if this product is right for my dog?

Boneo Canine® is safe and effective for dogs of all ages, sizes and breeds. This product is great for puppies who could use some extra support during their awkward growing phases (particularly large breeds), small or teacup-size dogs who can benefit from strengthening their fragile bones and joints, agility or working dogs who experience aches and pains from over-exertion, and senior dogs who need extra bone and joint support to support a good quality of life. It is also a great option to help support dogs after an orthopedic procedure or broken-bone/fracture (under the recommendation and supervision of a licensed veterinarian). For questions about your dog's specific needs, however, you should always consult your veterinarian. Your veterinarian has the best understanding of your dog’s health, nutrition, and supplement needs.

15. I hear a lot about cheap fillers in products. Is this a concern with Boneo Canine®?

Absolutely not! The Boneo Canine® line is manufactured entirely in the United States to the highest quality specifications. We use only FDA-inspected manufacturing facilities that are strictly compliant with current Good Manufacturing Practices (cGMP’s).We also make sure that all our ingredients are sourced from premium suppliers and have them tested at third party labs for purity.

You can also rest assured that the active ingredients in our formula are within the Recommended Daily Allowance (RDA) and safe upper limits recommended by the National Research Council and the American Association of Feed Control Officials.

1. Why is Boneo Canine® Clinical Formula available only through veterinarians?

Boneo Canine® Clinical Formula was designed specifically to address the complex demands of veterinarians and veterinary orthopedic surgeons. As a result, this product is scientifically formulated with a maximum strength dose of our exclusive Neo-PORTIN® Complex and is designed for dogs in need of extra bone and joint support. Please consult with your veterinarian about whether your dog may benefit from this product.

For consumers interested in a readily available formula, we also offer Boneo Canine® Maintenance Formula directly to consumers through our online e-store and select retailers. Our Maintenance Formula contains all the multi-functional benefits of Boneo Canine® Clinical Formula but comes with a regular strength dose of Neo-PORTIN® Complex.

2. I'm a consumer. Why can't I have access to the Veterinarian Portal?

Veterinarians often have questions about efficacy, dosage and indications that they are qualified to assess because of their medical expertise. While we appreciate all interest in our product and clinical research, we ask participating veterinarians not to disseminate this information to the public so that consumers who have dogs with serious bone and joint problems do not attempt to self-diagnose but rather seek the attention of a veterinarian who can better assess the dog's condition and individual needs.

Our website contains a host of information about the products, informative blog posts, general information on bone and joint health so that you can make an informed decision about whether this product is right for your dog.

3. What if my veterinarian hasn't heard of the Boneo Canine® line?

Boneo Canine® is a new product and an increasing number of veterinarians are becoming aware of this novel all-in-one glucosamine-free supplement for dogs. If your veterinarian has not heard of Boneo Canine®, feel free to refer them to our website. After signing up through our veterinarian portal, they will have access to the materials they need to make an informed decision on whether this product will be useful for their canine patients.

4. Do you offer samples of your product?

We do not offer free samples at this time.

5. What payment forms do you accept?

We accept the following methods of payment, Visa, MasterCard & American Express. Items are charged to your credit card when they ordered. Your purchase will show up on your statement as "Bio-Rep Network".

6. How do I know ordering from your E-Store is safe?

The Bio-Rep E-Store has dual layers of protection. First, it is protected with SSL (secure socket layer) encryption. Second, we use a secure payment processing portal, Elavon, which safely encrypts your financial information.

7. Does Bio-Rep® have a return policy?

Of course. Your satisfaction is important to us; that’s why we have a BIO-REP Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed.*

*Please check the policy for full details. Restrictions apply.

8. Are there any special savings on shipping?

Yes! You will be charged a low $3.99 flat rate shipping within the 48 contiguous U.S. States for orders of $75 or less. For orders over $75, shipping is free.

9. How long will it take to recieve my product?

We process orders within 48 business hours and ship USPS ground. Please allow up to 7-10 business days for your delivery.

10. What if I did not receive my order confirmation?

If you did not receive your order confirmation minutes after your order was placed, check the Spam Folder. If your email is in the Spam Folder be sure to mark "Not Spam" to receive future emails. If you do not receive your email in your Inbox or Spam folders please call 1-855-5BIO-REP or email connect@biorepnetwork.com

11. Has my product shipped?

Shipping confirmations are usually sent within 48 hours of receiving your order confirmation. If you did not receive your shipment confirmation within 48 hours from when your order was placed, check the Spam Folder. If your email is in the Spam Folder be sure to mark "Not Spam" to receive future emails. If you do not receive your email in your Inbox or Spam folders please call 1-855-5BIO-REP or email connect@biorepnetwork.com

12. I live outside the United States. Is this product sold internationally?

Yes! BONEO Canine® is available in Europe as NEO-K9®. You may visit neok9.uk to purchase or email woof@neok9.uk for more information.

Terms of Use

Thank you for visiting www.boneocanine.com. This website and its subdomains (the "Website") are maintained by Bio-Rep Network, Inc. (hereafter the “Company”). By accessing the Website, your access and use of the Website is subject to the following Terms and Conditions and all applicable laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

TRADEMARK AND COPYRIGHT

The design of this Website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are exclusively owned by the Company and covered by applicable copyright laws. You may freely browse this site but you may only download text, images, audio and video content for personal, non-commercial purposes.

The website also contains the trademarks of the Company including, but not limited to, registered trademarks owned and used by the Company and, in some cases, its affiliates. Nothing contained on this site should be construed as granting any license or right to use any trademark, logo, service mark, design or other intellectual property displayed on this site, without the prior written consent of the Company or any third party who may have rights to any such item or information displayed on this site. All rights in respect of all such trademarks or other intellectual property are reserved.

HEALTH RELATED INFORMATION

This site does not provide medical advice. Information presented on this Website is intended to impart general fitness, nutrition and health information. The information presented on this Website is not intended for diagnostic or treatment purposes. You should consult your doctor for medical advice or services. Consultation with your doctor is particularly important if you are under eighteen (18) years old, pregnant, breastfeeding, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

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ACCURACY

The materials on the Website are provided "as is". While every effort has been made to ensure the accuracy and correctness of the materials on this website, it is possible that the materials appearing on the Company's web site could include technical, typographical, or photographic errors. Therefore, the Company does not warrant that any of the materials on its web site are accurate, complete, or current

Furthermore, the Company may make changes to the materials contained on its web site at any time without notice. The Company does not, however, make any commitment to update the materials.

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Your use of and browsing of this site is at your own risk. Neither the Company, nor any other party involved in the creation, production, delivery or operation of this site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of this site or any consequences flowing there from. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may or may not apply to you.

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Although the Company may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Website (“Postings”), the Company is under no obligation to do so and assumes no responsibility or liability arising from the content of any such Posting, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such Postings on the Website.

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. The Company will fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any such information or materials. The Company may remove Postings at any time, and for any reason.

EXTERNAL LINKS

The Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by the Company of the site. Use of any such linked web site is at the user's own risk.

SITE TERMS OF USE MODIFICATIONS

The Company may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

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The Company’s products, materials, offers and information appearing on this Website are intended for U.S. visitors/customers only. The Company makes no representation that materials on this Website are appropriate or available for use in locations outside the United States.

Any claim relating to the Company’s web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

GENERAL

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision by us. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of our Terms and Conditions remain in full force and effect.

Privacy Policy

Bio-Rep Network, Inc. (hereafter “the Company”) respects your privacy. This privacy policy discloses how we collect, protect, use and share information gathered about you on this website.

INFORMATION YOU PROVIDE

From time to time we may request that you provide us with certain personal identifying information (such as your name, email address, etc.) in connection with the services offered on our site, including shipping product, sending newsletters or promotions, and providing you with email updates about our products. We do not collect any personal identifying information about you except when you specifically and knowingly provide such information.

You can opt out of future communications from us at any time by emailing us at newsletter@bio-rep.com. Sometimes we hire companies to help us deliver products or services, including our online credit card ordering processing vendor. In those instances, we need to share your information with them. These companies are allowed to use the information only to deliver the product or service.

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The Website may contain links to other sites. These sites may send their own cookies to users, collect data, or solicit personal information. Since the Company does not control these sites, the Company is not responsible or liable for the privacy practices or content of such sites.

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The importance of security for all personally identifiable information associated with our Guests is of utmost concern to us. The Company takes technical, contractual, administrative and physical security steps to protect all visitors' information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web, so that other people using the same computer won't have access to your information.

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Your access and usage of our sites indicates your consent to the collection and use of your information as outlined in this privacy policy. The Company may decide to change this privacy policy from time to time. When we do, we will post the changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

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