Shipping policy
Are there any special savings on Shipping?
Yes! We’ve made shipping as affordable and simple as possible:
- Consumers: $3.99 flat rate on orders $69.95 or less; FREE shipping on orders over $69.95.
- Retailers & Veterinarians: $20 flat rate on bulk case orders; FREE on bulk case orders of 96 bottles or more.
How long will it take to receive my product?
We ship within 48 business hours via USPS or UPS. Most orders arrive in 7–10 business days. You’ll receive tracking details once your order ships.
What if I did not receive my order confirmation?
Order confirmations are sent automatically within minutes. If you don’t see one, please check your Spam folder. Don’t worry - your order is still secure.
Has my product shipped?
You’ll receive a shipping confirmation with tracking details within 48 hours of your order. If it hasn’t arrived, check your Spam folder.
I live outside the United States. Is this product sold internationally?
Yes! BONEO Canine® is available in Europe as NEO-K9®.
Need help with your order?
Our team is here to make sure you’re taken care of.
📞 Call us at 855-524-6737
📧 Email us at connect@biorepnetwork.com
