Our Story

When we launched Boneo Canine® through Bio-Rep Animal Health we knew we weren't just introducing another innovative bone and joint supplement for dogs. We actually began developing the product in 2009 for our family's own rescue dog, a spirited Siberian Husky named Neo. At that time, Neo had undergone several orthopedic surgeries and was recommended to take supplementation to augment his recovery. When we began exploring options for Neo, we were disappointed to learn that the vast majority of existing dog supplements (glucosamine, chondroitin, MSM) only addressed the joints - not the bones. In response, our team of scientists and veterinarians, who have decades of medical experience, came together to create a product that supports the entire canine skeletal system.

Tutorials

Simple video guides for managing your Account

Managing your account is designed to be straightforward and flexible. The guides below cover the most common actions, including accessing your account, updating subscription preferences, and managing payment and delivery details.

How to Pause Your Subscription?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to pause.
  3. Click Pause Subscription in the top-right corner.
  4. In the pop-up window, click Pause Subscription again to confirm.

Your subscription is now paused.

How to Add Product to Subscription?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to update.
  3. Click Add Product.
  4. Choose the product you want to add and click Add Product.
  5. In the pop-up window, select your preferred quantity.
  6. Click Add Product again to confirm.

The product is now added to your subscription.

How to Cancel Your Subscription?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to cancel.
  3. Click Cancel Subscription in the top-right corner.
  4. In the pop-up window, you can provide your feedback or click Cancel Subscription to continue.

Your subscription is now cancelled.

How to Update Your Payment Method?

  1. Log in to your account and select Manage Subscription from the top-right corner.

  2. Select the subscription you want to update.

  3. At the bottom, click the Edit icon next to Payment Details.

  4. Click Update Payment Method in the top-right corner.

  5. In the pop-up window, click Send Email.

You’ll receive an email with instructions to update your payment information.

Follow the instructions in the email to update your payment method.

Need Assistance?

If you require any support or prefer assistance with managing your subscription, the bioQuad team is available to help.

Please contact us at connect@biorepnetwork.com and a member of our team will assist you promptly.